Consumer Protection Council

Planning Research and Strategy (PRS) Department

The Planning, Research and Strategy Department is the Council’s think tank, primarily tasked with providing evidence-based guidance to the Council, to ensure the development of efficient strategies and work implementation. To achieve this objective, the department is responsible for planning, tracking progress, identifying gaps, and conducting relevant internal and external research to aid the Council’s understanding of trends and behaviours relevant to consumer rights, and support the process of designing strategies for intervention.

The department coordinates the preparation of monthly and quarterly progress reports, annual reports, and reports to the Ministry of Trade and Investment and other external stakeholders. The department is also charged with the responsibility of coordinating the activities of the Council’s Zonal and State offices; and managing the Council’s library.