Right to Satisfaction of Basic needs
Access to good quality products and services that must give consumers value for money.
Right to Information
Every consumer has a right to necessary information about a product or service to be consumed. This information should include content of the product, physical address of the manufacturer/importer, net weight/volume, direction of use, date markings e.g. best before (BB) date etc.
Right to Consumer Education
Acquisition of the skills to be an informed consumer.
Right to Choose
Access to a variety of quality products and services at competitive prices.A consumer should not be compelled to buy products or services he/ she does not need.
Right to Safety
Protection from hazardous products, services and production processes.
Right to Representation
A consumer has a right to be heard and represented at fora where policies, regulations and standards affecting consumers are made.
Right to Healthy Environment
A consumer has a right to an environment that is safe and habitable for present and future generations.
Right to Redress
Redress for unsatisfactory products and services. A dissatisfied consumer is entitled to the 3Rs i.e. Repair, Replacement or Refund.